Callers are tired from the pandemic and so are those providing service during the pandemic.
Tired+Tired=More Complaints. That does not mean that we should lower quality standards or throw our hands up in the air and concede defeat.
But it does mean that customer service is more important than ever AND requires more presence, and more reminders for those who serve. Reminders of why it is important to provide quality service, service with integrity, service rooted in agency values.
Because quality service with presence rooted in integrity and values provides respite. YES! Service rooted in quality/integrity/values is easier to provide; the thing is we forget!
It is easy to forget when the days are non-stop and the pandemic seems never-ending.
During our Dispatcher Customer Service Class, we spend the day remembering and talking about the importance of quality service.
Spaces are limited, click below to claim your spot or the spot of a dispatcher in your center.
*Must be an active public safety dispatcher or work in a public safety dispatch center-related position (managers, administrative supervisors, and dispatch support staff welcome).
*Cancellations within the first week of registration are eligible to receive a full refund minus administrative fees or to reschedule. No shows are responsible for full tuition.
*CA POST Certified Course that provides CA POST Credits for California Dispatchers.