Students who attend will learn customer service knowledge and mindfulness tools that can aid in providing more efficient and effective services while also minimizing burnout. 

By implementing the knowledge learned in this course, students will be able to better care for themselves as they provide improved customer service to the public and the public safety personnel they interact with. 

Duration: 4 hours
Cost: $125
Open to: All PSAP Centers
Credits: Earns CA POST Training Hours “CPTS,” Certified by the State of New Mexico, Approved for CEU Hours by the Alabama 911 Board, Certified by Alaska POST, Qualifies to be submitted for CLEST hours approval through the Arkansas Department of Public Safety.

*Must be an actively employed dispatcher to attend.

Students who attend this class will learn concepts and applications of simple mindfulness tools to help with stressors of the job and increase wellness and resilience.

Research shows that amongst its many benefits, mindfulness can help reduce stress, reduce emotional reactivity, and increase the ability to participate in the present moment. Created specifically for dispatchers taking into account the stressors of the job. 

Duration: 4 hours
Cost: $125
Open to: All PSAP Centers
Credits: Earns CA POST Training Hours “CPTS,” Certified by the State of New Mexico, Approved for CEU Hours by the Alabama 911 Board, Certified by Alaska POST, Qualifies to be submitted for CLEST hours approval through the Arkansas Department of Public Safety.

*Must be an actively employed dispatcher to attend.

Students who attend this class will learn wellness concepts and the science behind the benefits of mindfulness and wellness practices. While also learning the science of why the work of public safety dispatching is so demanding and understanding the scientific research on the correlation between the nature of the stressful work and wellness.

Created specifically for dispatchers taking into account the unique challenges of the profession. 

Duration: 8 hours
Cost: Free to California Dispatchers ($125 to all others)
Open to: All PSAP Centers
Credits: Earns CA POST Training Hours “CPTS,” Certified by the State of New Mexico, Approved for CEU Hours by the Alabama 911 Board, Certified by Alaska POST, Qualifies to be submitted for CLEST hours approval through the Arkansas Department of Public Safety.

*Must be an actively employed dispatcher to attend.

This course meets online via Zoom for eight consecutive weeks.

The purpose of this course is to provide public safety personnel with an understanding of mindfulness-based stress management.

Participants will learn mindfulness principles and experience a variety of meditation practices to access calm during stressful situations, reduce overall stress, and increase overall well-being.  

*Open to Dispatchers and ALL Public Safety and Public Service