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Dispatcher Customer Service
CCN#1463-30874
For dates visit links below
Held online via Zoom; Select Dates Offered In Person
Students who attend will learn customer service knowledge and mindfulness tools to aid in providing services that are more efficient and effective, while also being able to minimize burnout. By implementing the knowledge learned in this course students will be able to better take care of themselves as they provide improved customer service to the public and the public safety personnel they interact with.
Provides CPT hours
Cost: $125
Plan: IV. Travel and per diem reimbursement.
*Must be a currently employed public safety dispatcher to attend.
Science of Wellness
CCN#1463-21764
For dates visit links below
Held online via Zoom
Students who attend this class will learn concepts of wellness and the science behind the benefits of mindfulness and wellness practices. While also learning the science of why the work of public safety dispatching is so demanding and understanding the scientific research on the correlation between the nature of the stressful work and wellness. Created specifically for dispatchers taking into account the unique challenges of the profession.
Provides CPT hours
Tuition: $0.00.for California Dispatchers
Plan: V. Travel and per diem, training presentation costs reimbursement.
*Must be a currently employed as a California public safety dispatcher to attend.
Dispatchers Wellness
CCN# 1463-30906
For dates visit links below
Held online via Zoom; Select Dates Offered In Person
Students who attend this class will learn concepts and applications of simple mindfulness tools to help with stressors of the job and increase wellness and resilience. Research shows that among its many benefits mindfulness can help reduce stress, reduce emotional reactivity, and increase the ability to participate in the present moment. Created specifically for dispatchers taking into account the stressors of the job.
Provides CPT hours
Cost: Non-ReimbursableTuition:$125
Plan: IV. Travel and per diem reimbursement.
*Must be a currently employed public safety dispatcher to attend.
Mindfulness-Based
Stress Management
An 8-Week Course
CCN# 1463-22322
For dates visit links below
Held online via Zoom; Select Dates Offered In Person
Students who attend this class will learn concepts and applications of simple mindfulness tools to help with stressors of the job and increase wellness and resilience. Research shows that among its many benefits mindfulness can help reduce stress, reduce emotional reactivity, and increase the ability to participate in the present moment. Created specifically for dispatchers taking into account the stressors of the job.
Provides CPT hours
Cost: Non-ReimbursableTuition: $400.00.
Plan: NA
*Must be a currently employed public safety or public service employee to attend.