Four Favorite CALNENA Conference Takeaways
This past week I attended the CALNENA annual conference, and… Read More »Four Favorite CALNENA Conference Takeaways
This past week I attended the CALNENA annual conference, and… Read More »Four Favorite CALNENA Conference Takeaways
I’ve struggled with what to say about the holiday, not… Read More »A note about the holidays
It can be so easy to go from planning a… Read More »The days after Thanksgiving
A few years ago I couldn’t find a poem that… Read More »To All Veterans
We can forget that what we are doing is helping people, other… Read More »Sometimes We Can Forget
The first time I called 911, I was a child.… Read More »In thinking about reliability
A standard that many dispatchers have heard of and certainly… Read More »Standards. It’s about what matters most.
Sometimes my days off were a blur; sometimes, it was… Read More »Are your days off a blur?
Compound= make (something bad) worse; intensify the negative aspects of.… Read More »Our Knowledge Matters
Callers are tired from the pandemic and so are those… Read More »Tired+Tired=More Complaints