A note about the holidays
I’ve struggled with what to say about the holiday, not… Read More »A note about the holidays
dispatching
The days after Thanksgiving
It can be so easy to go from planning a… Read More »The days after Thanksgiving
To All Veterans
A few years ago I couldn’t find a poem that… Read More »To All Veterans
Sometimes We Can Forget
We can forget that what we are doing is helping people, other… Read More »Sometimes We Can Forget
In thinking about reliability
The first time I called 911, I was a child.… Read More »In thinking about reliability
Standards. It’s about what matters most.
A standard that many dispatchers have heard of and certainly… Read More »Standards. It’s about what matters most.
Are your days off a blur?
Sometimes my days off were a blur; sometimes, it was… Read More »Are your days off a blur?
Our Knowledge Matters
Compound= make (something bad) worse; intensify the negative aspects of.… Read More »Our Knowledge Matters
Tired+Tired=More Complaints
Callers are tired from the pandemic and so are those… Read More »Tired+Tired=More Complaints
Good News, Bad News
Good news and bad news is a game I play… Read More »Good News, Bad News