Celebrating the Month of April!
https://vimeo.com/813915892/0db777a1b0 April is my all-time favorite month of the year. In large part because every second week of April, we celebrate the essential work done by Dispatchers during National Public…
Four Favorite CALNENA Conference Takeaways
This past week I attended the CALNENA annual conference, and I would like to share my four biggest takeaways with links to the resources included as a celebration of sharing…
A note about the holidays
I've struggled with what to say about the holiday, not only because holidays are complex. But because for first responders, that complexity is layered with working through the holidays and…
The days after Thanksgiving
It can be so easy to go from planning a celebration of gratitude (be it thanksgiving or another celebration or tradition) to completely forgetting the things we hold dear and…
To All Veterans
A few years ago I couldn’t find a poem that expressed how I felt, so I wrote one. Dedicated to one particular veteran, who will always live in my heart,…
Sometimes We Can Forget
We can forget that what we are doing is helping people, other human beings: not entering calls, not creating call types, or dispatching units. Yes, all these things play a part in helping others,…
In thinking about reliability
The first time I called 911, I was a child. Someone had broken the window to our duplex, possibly trying to break in while my family settled down for the…
Standards. It’s about what matters most.
A standard that many dispatchers have heard of and certainly most dispatchers think about all the time (consciously or subconsciously) is the standard of answering 90 percent of all 911…
Are your days off a blur?
Sometimes my days off were a blur; sometimes, it was all a blur. And it got old & exhausting really quick. Something that helped me get out of the blur…
Our Knowledge Matters
Compound= make (something bad) worse; intensify the negative aspects of. (1) Stigma= shame associated with a particular circumstance, quality, or person (2) Anyone that knows me knows that I LOVE…