A note about the holidays
I've struggled with what to say about the holiday, not only because holidays are complex. But because for first responders, that complexity is layered with working through the holidays and…
To All Veterans
A few years ago I couldn’t find a poem that expressed how I felt, so I wrote one. Dedicated to one particular veteran, who will always live in my heart,…
Sometimes We Can Forget
We can forget that what we are doing is helping people, other human beings: not entering calls, not creating call types, or dispatching units. Yes, all these things play a part in helping others,…
In thinking about reliability
The first time I called 911, I was a child. Someone had broken the window to our duplex, possibly trying to break in while my family settled down for the…
Standards. It’s about what matters most.
A standard that many dispatchers have heard of and certainly most dispatchers think about all the time (consciously or subconsciously) is the standard of answering 90 percent of all 911…
Are your days off a blur?
Sometimes my days off were a blur; sometimes, it was all a blur. And it got old & exhausting really quick. Something that helped me get out of the blur…
Tired+Tired=More Complaints
Callers are tired from the pandemic and so are those providing service during the pandemic. Tired+Tired=More Complaints. That does not mean that we should lower quality standards or throw our hands…
Remembering Reverend King
To doing small things in a great way. To treating each other with love and with integrity. To dreaming fiercely. To judging another only by the content of their character. …
And just like that, 2022
And so I've been thinking a lot about the new year, about change, about growth. I feel confident in saying that many of us have been thinking a lot about…