https://vimeo.com/827800684?share=copy Upcoming In-Person Dispatcher Customer Service June 9th, 2023, Chino Hills California Space is limited to 10 participants per session. To register Students who attend will learn customer service knowledge…
Say it loud. Say it clear. Say it to everyone."Good Morning" is free, simple, and important.Especially important if we are in a leadership position/supervisory role/member of a well-being or peer-support…
https://vimeo.com/813915892/0db777a1b0 April is my all-time favorite month of the year. In large part because every second week of April, we celebrate the essential work done by Dispatchers during National Public…
It can be so easy to go from planning a celebration of gratitude (be it thanksgiving or another celebration or tradition) to completely forgetting the things we hold dear and…
We can forget that what we are doing is helping people, other human beings: not entering calls, not creating call types, or dispatching units. Yes, all these things play a part in helping others,…
The first time I called 911, I was a child. Someone had broken the window to our duplex, possibly trying to break in while my family settled down for the…
A standard that many dispatchers have heard of and certainly most dispatchers think about all the time (consciously or subconsciously) is the standard of answering 90 percent of all 911…
Sometimes my days off were a blur; sometimes, it was all a blur. And it got old & exhausting really quick. Something that helped me get out of the blur…
Callers are tired from the pandemic and so are those providing service during the pandemic. Tired+Tired=More Complaints. That does not mean that we should lower quality standards or throw our hands…
From different locations, different levels of experience, and different backgrounds. Dispatchers come together during Dispatch Wellness Courses to learn simple mindfulness tools to help with the stressors from the job. …