https://vimeo.com/827800684?share=copy Upcoming In-Person Dispatcher Customer Service June 9th, 2023, Chino Hills California Space is limited to 10 participants per session. To register Students who attend will learn customer service knowledge…
Say it loud. Say it clear. Say it to everyone."Good Morning" is free, simple, and important.Especially important if we are in a leadership position/supervisory role/member of a well-being or peer-support…
The way we treat each other matters!How we treat each other contributes to our workplace culture and overall health (like, literally).Some studies even show that treating each other cordially reduces…
https://vimeo.com/813915892/0db777a1b0 April is my all-time favorite month of the year. In large part because every second week of April, we celebrate the essential work done by Dispatchers during National Public…
We can forget that what we are doing is helping people, other human beings: not entering calls, not creating call types, or dispatching units. Yes, all these things play a part in helping others,…
Sometimes my days off were a blur; sometimes, it was all a blur. And it got old & exhausting really quick. Something that helped me get out of the blur…
Callers are tired from the pandemic and so are those providing service during the pandemic. Tired+Tired=More Complaints. That does not mean that we should lower quality standards or throw our hands…
To doing small things in a great way. To treating each other with love and with integrity. To dreaming fiercely. To judging another only by the content of their character. …
From different locations, different levels of experience, and different backgrounds. Dispatchers come together during Dispatch Wellness Courses to learn simple mindfulness tools to help with the stressors from the job. …
She asked me if I would be offering training classes in the afternoons. I answered something to express that I really hadn’t figured out a schedule that accommodated those who…