The days after Thanksgiving
It can be so easy to go from planning a celebration of gratitude (be it thanksgiving or another celebration or tradition) to completely forgetting the things we hold dear and…
To All Veterans
A few years ago I couldn’t find a poem that expressed how I felt, so I wrote one. Dedicated to one particular veteran, who will always live in my heart,…
Sometimes We Can Forget
We can forget that what we are doing is helping people, other human beings: not entering calls, not creating call types, or dispatching units. Yes, all these things play a part in helping others,…
In thinking about reliability
The first time I called 911, I was a child. Someone had broken the window to our duplex, possibly trying to break in while my family settled down for the…
Standards. It’s about what matters most.
A standard that many dispatchers have heard of and certainly most dispatchers think about all the time (consciously or subconsciously) is the standard of answering 90 percent of all 911…
Are your days off a blur?
Sometimes my days off were a blur; sometimes, it was all a blur. And it got old & exhausting really quick. Something that helped me get out of the blur…
Our Knowledge Matters
Compound= make (something bad) worse; intensify the negative aspects of. (1) Stigma= shame associated with a particular circumstance, quality, or person (2) Anyone that knows me knows that I LOVE…
And just like that, 2022
And so I've been thinking a lot about the new year, about change, about growth. I feel confident in saying that many of us have been thinking a lot about…
A Dispatcher’s Christmas Story
As our twelve-year-olds roasted marshmallows, I told my friends about how for 12 years, I had not had a Christmas off. At least not that I could remember. My friends…
What Past Participants Are Saying About Dispatch Wellness Courses
From different locations, different levels of experience, and different backgrounds. Dispatchers come together during Dispatch Wellness Courses to learn simple mindfulness tools to help with the stressors from the job. …