Tired+Tired=More Complaints
Callers are tired from the pandemic and so are those providing service during the pandemic. Tired+Tired=More Complaints. That does not mean that we should lower quality standards or throw our hands…
Good News, Bad News
Good news and bad news is a game I play with my kids when we are running late to school. Good news, I say, is that we are almost there.…
Mindfulness
Research shows that amongst its many benefits, mindfulness can help reduce stress, reduce emotional reactivity, and increase the ability to participate in the present moment. Dispatch Wellness offers mindfulness programs…
Remembering Reverend King
To doing small things in a great way. To treating each other with love and with integrity. To dreaming fiercely. To judging another only by the content of their character. …
And just like that, 2022
And so I've been thinking a lot about the new year, about change, about growth. I feel confident in saying that many of us have been thinking a lot about…
A Dispatcher’s Christmas Story
As our twelve-year-olds roasted marshmallows, I told my friends about how for 12 years, I had not had a Christmas off. At least not that I could remember. My friends…
Cookies, cookies, cookies. But do we have to make ourselves feel bad for eating treats?
Cookies, cookies, cookies. But do we have to make ourselves feel bad for eating treats?
What Past Participants Are Saying About Dispatch Wellness Courses
From different locations, different levels of experience, and different backgrounds. Dispatchers come together during Dispatch Wellness Courses to learn simple mindfulness tools to help with the stressors from the job. …
Offering afternoon training classes
She asked me if I would be offering training classes in the afternoons. I answered something to express that I really hadn’t figured out a schedule that accommodated those who…
May 13th, 2021
Mindfulness has changed my life in more ways than one, but the most significant benefits for me are very simple: a) I have more patience Have you ever noticed that you…