To All Veterans
A few years ago I couldn’t find a poem that expressed how I felt, so I wrote one. Dedicated to one particular veteran, who will always live in my heart,…
In thinking about reliability
The first time I called 911, I was a child. Someone had broken the window to our duplex, possibly trying to break in while my family settled down for the…
Standards. It’s about what matters most.
A standard that many dispatchers have heard of and certainly most dispatchers think about all the time (consciously or subconsciously) is the standard of answering 90 percent of all 911…
Are your days off a blur?
Sometimes my days off were a blur; sometimes, it was all a blur. And it got old & exhausting really quick. Something that helped me get out of the blur…
Tired+Tired=More Complaints
Callers are tired from the pandemic and so are those providing service during the pandemic. Tired+Tired=More Complaints. That does not mean that we should lower quality standards or throw our hands…
Remembering Reverend King
To doing small things in a great way. To treating each other with love and with integrity. To dreaming fiercely. To judging another only by the content of their character. …
What Past Participants Are Saying About Dispatch Wellness Courses
From different locations, different levels of experience, and different backgrounds. Dispatchers come together during Dispatch Wellness Courses to learn simple mindfulness tools to help with the stressors from the job. …
Offering afternoon training classes
She asked me if I would be offering training classes in the afternoons. I answered something to express that I really hadn’t figured out a schedule that accommodated those who…
May 13th, 2021
Mindfulness has changed my life in more ways than one, but the most significant benefits for me are very simple: a) I have more patience Have you ever noticed that you…