In thinking about reliability
The first time I called 911, I was a child. Someone had broken the window to our duplex, possibly trying to break in while my family settled down for the…
Standards. It’s about what matters most.
A standard that many dispatchers have heard of and certainly most dispatchers think about all the time (consciously or subconsciously) is the standard of answering 90 percent of all 911…
Are your days off a blur?
Sometimes my days off were a blur; sometimes, it was all a blur. And it got old & exhausting really quick. Something that helped me get out of the blur…
Tired+Tired=More Complaints
Callers are tired from the pandemic and so are those providing service during the pandemic. Tired+Tired=More Complaints. That does not mean that we should lower quality standards or throw our hands…
Good News, Bad News
Good news and bad news is a game I play with my kids when we are running late to school. Good news, I say, is that we are almost there.…
Remembering Reverend King
To doing small things in a great way. To treating each other with love and with integrity. To dreaming fiercely. To judging another only by the content of their character. …
And just like that, 2022
And so I've been thinking a lot about the new year, about change, about growth. I feel confident in saying that many of us have been thinking a lot about…
A Dispatcher’s Christmas Story
As our twelve-year-olds roasted marshmallows, I told my friends about how for 12 years, I had not had a Christmas off. At least not that I could remember. My friends…
Cookies, cookies, cookies. But do we have to make ourselves feel bad for eating treats?
Cookies, cookies, cookies. But do we have to make ourselves feel bad for eating treats?
What Past Participants Are Saying About Dispatch Wellness Courses
From different locations, different levels of experience, and different backgrounds. Dispatchers come together during Dispatch Wellness Courses to learn simple mindfulness tools to help with the stressors from the job. …